SYstem INtegrity
Upholding Trust
At bluesign, the integrity of our system is the foundation on which sustainable textile production stands. Through meticulous monitoring and rigorous standards, we are committed to upholding the highest levels of integrity across every facet of our operations. Our dedication to transparency and accountability ensures that the products bearing the bluesign mark are synonymous with environmental responsibility and ethical practices. Discover how our stringent system integrity measures cement our position as a leader in sustainable textile production.
Christiane Fingerhut
(Switzerland)
Head of System Integrity Team (SYI)
Christiane has been with bluesign since 2011,
Extensive textile and quality management background
- Main contact person for integrity topics incl. trademark use, complaints
- Manages System Integrity team
- Main contact for certification for brands
- Reviews and releases certificates
Oliver Moos
(Switzerland)
Certification
Oliver has been with bluesign since 2014, he has extensive experience in textile processes, especially in dyeing
- Main contact person for manufacturer certification activities
- Uploads to bluesign® GUIDE and updates
- Manages / asks for all necessary requirements / information for certification
- Issue of certificates
Mona Werner
(Switzerland)
Quality Management
- Manages Accreditation project (ISO 17065)
- Internal coordination of management system
- Coordinates complaints & appeals together with Christiane
- Business Continuity Manager
Iveta Janovicova
(Slovakia)
Trademark Integrity / Quality Assurance
- Responsible for quality assurance program
- Different surveillance activities (spot checks from the market)
Andy Linsun
(Taiwan)
Team Lead Supply Chain Assurance (SCA)
Andy has been with bluesign since 2020, he has extensive experience within the textile Industry and is responsible for:
- Converter assessment
- Traceability assessment for yearly review of converter and re-brander
- Data collection and verification
Maggie Li
(Shanghai)
Supply Chain Assurance (SCA)
She is responsible for:
- Converter Assessment
- Traceability assessment for yearly review
Impartiality at bluesign:
bluesign technologies ag, an SGS company, understands the importance of impartiality and potential conflicts of interest in carrying out its range of testing, inspection, and certification services. Impartiality is defined as ‘not having prejudice towards or against any particular side or party.’ bluesign/SGS undertakes to act impartially in relation to interactions with all of our clients/customers and other stakeholders.
Charles LY WA HOI, Chairman of the Board of Directors, bluesign technologies ag, an SGS company, Executive Vice President, SGS
An Impartiality Advisory Commitee IAC is established to ensures a balanced representation of significant internal and external stakeholders for safeguarding impartiality. The IAC members provide expertise to advice bluesign Management Team on policies, principles, operations and risks on impartiality.
Complaint & Appeal Process:
Processing complaints / appeals is an integral part of bluesign’s clients relations and assurance of customer satisfaction. The process is open for companies, individuals or other stakeholders who want to raise a complaint concerning certified products, bluesign services, misuse of bluesign trademarks or others. It is also applicable in the case of an appeal against bluesign decision. Complaints are handled within a reasonable timescale and as transparently as possible, whilst fully respecting principles and requirements of confidentiality and impartiality and will not result in any discriminatory actions.
For more details:
You have a concern?
Please contact our System Integrity Team SystemIntegrity@bluesign.com with a description of your complaint/appeal, the reason for it and evidence such as documents, links or pictures.
Thank you for sharing it with us and to help getting better.
