Code of Integrity:

Integrity lies at the heart of bluesign, an SGS company. The trust that we inspire in our customers and stakeholders is the key to our success as an organization and as individuals.

The Code of Integrity is available in many languages for your download Code of Integrity

For further information please visit the SGS pages compliance and integrity

Employees and external parties are encouraged to speak out and report any concerns or suspicion that the Code is being violated.

If you wish to ask a question or report a suspected violation of the Code, you can call the Integrity Helpline or file a written report online. Report Integrity Violation

Impartiality at bluesign:

bluesign technologies ag, an SGS company, understands the importance of impartiality and potential conflicts of interest in carrying out its range of testing, inspection, and certification services. Impartiality is defined as ‘not having prejudice towards or against any particular side or party.’ bluesign/SGS undertakes to act impartially in relation to interactions with all of our clients/customers and other stakeholders.

Charles LY WA HOI, Chairman of the Board of Directors, bluesign technologies ag, an SGS company, Executive Vice President, SGS

Statement of Impartiality 

An Impartiality Advisory Commitee IAC is established to ensures a balanced representation of significant internal and external stakeholders for safeguarding impartiality. The IAC members provide expertise to advice bluesign Management Team on policies, principles, operations and risks on impartiality.

Complaint & Appeal Process:

Processing complaints / appeals is an integral part of bluesign’s clients relations and assurance of customer satisfaction. The process is open for companies, individuals or other stakeholders who want to raise a complaint concerning certified products, bluesign services, misuse of bluesign trademarks or others. It is also applicable in the case of an appeal against bluesign decision. Complaints are handled within a reasonable timescale and as transparently as possible, whilst fully respecting principles and requirements of confidentiality and impartiality and will not result in any discriminatory actions.

For more details:

You have a concern?

Please contact our System Integrity Team SystemIntegrity@bluesign.com with a description of your complaint/appeal, the reason for it and evidence such as documents, links or pictures.

Thank you for sharing it with us and to help getting better.

Nonconformities and Consequences

At bluesign, transparency and integrity are essential to achieving real, lasting impact. To support continuous improvement across the value chain, we’ve outlined the process for identifying and addressing nonconformities within our system partnership.

This downloadable summary explains what happens when criteria conformance is at risk, including the steps taken, timelines, and potential consequences. Download the document below to better understand how we safeguard the credibility and reliability of the bluesign System.